Lifetime Guarantee
We stand behind the quality of every Puakenikeni Designs bag. If your bag fails due to a manufacturing defect, we'll replace it.
How it works:
- Submit a claim through our guarantee form (link below)
- Include clear photos showing the defect
- We'll review within 3-5 business days
- If approved, we'll send a replacement
- You cover shipping costs
- Limit: One claim per customer per year
What's covered: Manufacturing defects only - stitching failures, zipper defects, material flaws.
What's not covered: Normal wear and tear, damage from misuse, accidents, or improper care.
Submit a claim: puakenikenidesigns.com/claim
Questions? Email shop@puakenikenidesigns.com or call/text 808-462-9732.